In an effort to save the world with Drupal while also making a living, we've spent the last 7 years refining a model for working with clients that is sustainable for both them and us. Our principal strategy is simple enough:

• Establish a long-term relationship with our clients ensuring that "set and forget" is not an option.
• Collaborate with them to leverage their strengths and resources so they are freed up to do what they do best.

As this noble concept has proven to be more of a challenge than we anticipated, I'd like to share a few lessons we've learned along the way. In this post I'll talk about lesson number one: the importance and practice of a goals-based process. Read More »